Responsible Gambling at Wiz Slots
What safer-gambling tools are for
Pokies and casino games are entertainment, not a way to earn money or solve a financial problem. The tools on this page exist so you can enjoy Wiz Slots on your own terms, with clear boundaries you set yourself before play starts, not after a loss.
Every tool described below is free, sits inside your account settings, and can be adjusted or reversed only in the ways explained. None of them cost anything, and none of them affect your ability to withdraw funds you have already won under the standard KYC checks.
Who these tools are for
They are for every player, not just those who feel they have a problem. Setting a deposit limit on day one is good practice in the same way a budget is good practice for any spending. This section is strictly for players aged 18 and over.
Setting a limit on your account
Limits are simple to put in place and take effect immediately once confirmed. Follow these steps from your account dashboard:
- Log in to your Wiz Slots account and open the account or settings menu.
- Select the responsible gambling or safer-play section.
- Choose the type of limit you want: deposit, loss, wager, or session time.
- Pick a daily, weekly, or monthly period for that limit.
- Enter the amount or time and confirm your choice.
- Contact support if you want to lower a limit, this can be actioned straight away. Requests to raise or remove a limit take effect only after a cooling-off period, giving you time to reconsider.
You can hold more than one limit at a time, for example a weekly deposit limit alongside a daily session-time limit. Review and adjust them whenever your circumstances change.
Safer-gambling tools available on Wiz Slots
The table below sets out each tool, what it actually does, and how to turn it on. Use it as a quick reference rather than searching through settings menus.
| Tool | What it does | How to switch it on |
|---|---|---|
| Deposit limit | Caps how much you can add to your account in a day, week, or month | Set in account settings under responsible gambling; lowering is instant, raising has a cooling-off delay |
| Loss limit | Stops further play once your net losses reach the figure you set for the period | Set in account settings alongside deposit limits |
| Session time limit | Ends or pauses your logged-in session once your chosen time is reached | Set from the account dashboard under time controls |
| Reality check | Shows an on-screen reminder of how long you have been playing and your session activity | Enabled from account settings; interval is chosen by you |
| Self-exclusion | Blocks account access for a fixed period so you cannot log in or deposit | Requested through account settings or by contacting support directly |
Self-exclusion and how it works
Self-exclusion is the strongest tool available. Once activated, you cannot log in, deposit, or play on Wiz Slots until the period you chose has fully expired.
How to request it
Contact support through live chat or email and ask for self-exclusion, or use the option inside your account settings if it is available there. You choose the duration, and the request cannot be reversed early by you or by support once confirmed.
What happens during self-exclusion
- Your account is closed to new deposits and gameplay for the agreed period.
- Marketing emails and promotional contact stop for the duration of the exclusion.
- Any remaining balance and withdrawal requests are still handled under normal KYC checks, including proof of ID and address.
- Access is only restored after the exclusion period ends and, where required, after a follow-up conversation with support.
If you feel you need a longer break than the platform tools allow, national self-exclusion schemes and support services listed below can help you stay off multiple gambling sites, not just one.
Recognising the warning signs of problem gambling
Problem gambling can develop gradually, and it is not always obvious from the outside. Watch for these patterns in yourself or someone close to you:
- Spending more time or money on pokies than you planned, and finding it hard to stop once you start.
- Chasing losses by depositing again to try to win back what you have lost.
- Borrowing money, using bill money, or hiding spending to keep playing.
- Feeling irritable, anxious, or low when you try to cut down or stop.
- Lying to family, friends, or whanau about how much time or money is going into gambling.
- Neglecting work, study, sleep, or relationships because of gambling.
Noticing one or two of these signs is worth acting on early. You do not need to wait until things feel serious before setting a limit or reaching out for support.
Where to get help in New Zealand
Free, confidential support is available across New Zealand, separate from and independent of Wiz Slots.
- Gambling Helpline NZ: call 0800 654 655, available free and confidential, 24 hours a day.
- Face-to-face and online counselling: available through national problem gambling services at no cost to you.
- Family and friends support: the helpline also supports whanau and friends affected by someone else's gambling, not only the person playing.
If gambling is affecting your finances, mental health, or relationships, speak to the helpline first. They can talk you through options including self-exclusion, budgeting support, and referrals to counselling.
Wiz Slots is intended for players aged 18 and over only. If you are under 18, or think you might be, do not create an account or attempt to play.
Frequently asked questions
How do I set a deposit limit on my Wiz Slots account?
Open your account settings and select the responsible gambling section, then choose deposit limit and set a daily, weekly, or monthly amount. It applies immediately. Lowering it later is instant, while raising it involves a short cooling-off period.
Can I reverse self-exclusion early if I change my mind?
No, self-exclusion cannot be cancelled early by you or by support once it is confirmed. The account stays closed to deposits and play until the exact period you selected has fully run its course.
Does self-exclusion stop me from withdrawing money I already won?
No, self-exclusion blocks new deposits and gameplay but does not stop you claiming an existing balance. Withdrawal requests during self-exclusion are still processed under standard identity and address verification checks.
What is a reality check and how does it help?
A reality check is an on-screen message that appears at intervals you choose, showing how long you have been playing and your recent activity. It gives you a clear pause point to decide whether to keep playing or log off.
Who can I call in New Zealand if gambling is becoming a problem?
Call Gambling Helpline NZ on 0800 654 655, a free and confidential service available 24 hours a day. They support both the person gambling and family or friends affected, and can talk through limits, self-exclusion, and counselling options.